Job Description

JOB TITLE: Front Deskk Supervisor

ADMINISTRATIVE

1. Demonstrates excellent customer service, communication and time management skills
2. Ensure that the telephone is answered properly and messages are handled courteously, accurately and in a timely manner.
3. Maintain, update and coordinate resident information in computer database at a minimum on a weekly basis.
4. Maintain supply closet. Request all office supplies and equipment, following established purchasing procedures.
5. Create files, comply and coordinate all necessary information and documentation for new owners/leases.
6. Coordinate receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons.
7. Archive all expired tenants, guests and employees
8. Provide information by answering questions and requests for residents and guests.
9. Update staff information in the system
10. Scan and upload all guest request into the system
11. File all guest requests, vehicle requests, Staff request to the system
12. Register vehicles, Bicycles, and scooters to the appropriate resident
13. Update all vehicle decals and transponders as needed.
14. Communicate with Security, valet and manager on duty when a vehicle is arriving on property or being picked up by a third party.
15. Work with security to ensure all transponders are working and if not reach out to the resident and replace it to ensure a smooth entrance to property.
16. Register guests for residents and insure they are input into the system accordingly and correctly.
17. Keep the front gate list updated with incoming guests per resident's request.
18. Follow up with residents and ensure all their requests are processed promptly.
19. Resolves and follows-up on all complaints/issues.
20. Generate weekly reports for the rentals, guests and weekly sales and re-sales
21. Open and Distribute mail and packages accordingly.
22. Communicate with the appropriate staff member regarding any issues seen on property.
23. Follow safety procedure and maintain safe work environment.
24. Knowledgeable with social media platforms.

Qualifications