Job Description

Shaner Hotels is seeking a service-oriented and motivated **Front Desk Supervisor** to oversee the daily operations of the Front Desk and provide exceptional guest experiences. This position assists in leading the Front Office team by ensuring efficient guest service, supporting daily operations, and maintaining compliance with Shaner Hotels and franchise brand standards.

The Front Desk Supervisor serves as a role model for guest service excellence, provides guidance and support to Front Desk associates, and helps ensure a seamless arrival and departure experience for every guest.

Essential Duties and Responsibilities

* Supervise the daily operations of the Front Desk, ensuring exceptional guest service and compliance with hotel policies and franchise standards.
* Maintain complete knowledge of hotel amenities, room types, rates, occupancy, room availability, and expected arrivals and departures.
* Greet guests in a friendly and professional manner, ensuring a positive arrival and departure experience.
* Respond promptly and professionally to guest inquiries, concerns, and complaints, resolving issues to ensure guest satisfaction.
* Support and assist Front Desk associates with daily responsibilities to ensure efficient operations and optimum guest service.
* Provide coaching, guidance, and on-the-job training to Front Desk team members while promoting a positive and collaborative work environment.
* Assist with scheduling, shift coverage, and daily operational assignments as directed.
* Monitor the cleanliness, organization, and appearance of the Front Desk, lobby, and other assigned guest service areas.
* Process guest check-ins, check-outs, room assignments, and reservation modifications accurately and efficiently.
* Present guest folios, process payments, and ensure compliance with all cash handling, credit card, and payment processing procedures.
* Balance cash drawers and ensure accurate financial transactions during assigned shifts.
* Coordinate with Housekeeping, Maintenance, and other hotel departments to ensure guest rooms are available and guest requests are fulfilled promptly.
* Maintain knowledge of local attractions, restaurants, and community events to provide recommendations and assistance to guests.
* Be available to work a flexible schedule, including weekends, holidays, evenings, and varied shifts as business needs require.
* Perform other duties as assigned.

Qualifications

* Minimum of **one (1) year of Front Desk or hospitality experience** in a similar role; previous supervisory experience preferred.
* High school diploma or equivalent required; some college coursework in Hospitality Management, Business Administration, or a related field preferred.
* Experience with hotel Property Management Systems (PMS) preferred.
* Strong knowledge of Front Office operations, guest service standards, and hotel procedures.
* Excellent communication, interpersonal, and conflict-resolution skills.
* Ability to communicate effectively with guests, management, and fellow associates.
* Strong organizational, multitasking, and problem-solving abilities.
* Ability to exercise sound judgment and make effective decisions in a fast-paced hospitality environment.
* Experience with cash handling, payment processing, and basic hotel accounting procedures.
* Bilingual English/Spanish is a plus.
* Knowledge of local attractions and area resources to enhance the guest experience.

Why Join Shaner Hotels?

At Shaner Hotels, our Front Office team sets the tone for every guest stay. As a Front Desk Supervisor, you'll have the opportunity to lead by example, mentor team members, and create memorable guest experiences while building your hospitality leadership career. Join an award-winning hotel management company committed to service excellence, teamwork, and professional development.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.