Job Description

Front Desk Supervisor

Renaissance Westerville | Managed by Concord Hospitality

Are you energized by leading others, creating unforgettable first impressions, and being at the center of the guest experience? As a Front Desk Supervisor with Concord Hospitality, you’ll be the heartbeat of our hotel—guiding the front desk team, elevating service standards, and ensuring every guest’s arrival, stay, and departure feels seamless and memorable.

This role is perfect for someone who thrives on connection, leads with confidence, and takes pride in anticipating needs before they arise. Many of our Front Desk Supervisors grow into Assistant General Manager roles within just a few years, making this an outstanding opportunity for career-minded hospitality professionals.

What You’ll Do

As a leader at the front line, you’ll set the tone for guest service excellence while supporting hotel operations:

• Deliver consistently exceptional guest service and resolve concerns with care and urgency
• Lead by example during guest check-in and check-out, ensuring efficiency and warmth
• Manage guest mail, messages, and special requests with accuracy and professionalism
• Maintain expert knowledge of hotel offerings, room types, rates, amenities, and selling strategies
• Take reservations, manage room blocks, and coordinate special arrangements
• Answer phones using proper etiquette and brand standards
• Monitor room availability and partner with the AGM/GM on yield management and restrictions
• Handle guest safe deposits following established procedures
• Ensure the lobby and front desk areas are clean, welcoming, and guest-ready at all times
• Stay knowledgeable on emergency and security procedures to ensure guest and team safety

What We’re Looking For

• High school diploma or equivalent required (hospitality and/or supervisory experience preferred)
• Strong leadership skills with the ability to inspire and motivate a team
• Outstanding communication and interpersonal abilities
• Ability to multitask and stay composed in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexible availability, including evenings, weekends, and holidays
• A genuine passion for delivering outstanding guest service

What We Offer

(Full-Time Associates)

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance and short- and long-term disability options
• 401(k) with company match
• Tuition assistance
• Deeply discounted room rates at Concord-managed and Marriott hotels
• Ongoing training, development, and clear career advancement pathways

Why Concord Hospitality?

At Concord, our “Associate First” culture means we invest in your growth as much as your performance. From training and mentorship to internal promotions and work-life balance, we’re committed to helping our people succeed.

We are proudly built on five cornerstones:
Quality | Integrity | Community | Profitability | FUN

Our team says it best:
“We Are Concord!”

Concord Hospitality is an equal opportunity employer committed to diversity, inclusion, and creating a workplace where everyone feels valued and empowered.