Job Description
AC Hotel Boston Downtown, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the ability to train and grow our associates.
General Responsibilities:
- Assist in the management of the day-to-day operations of the Front Office to ensure that associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guests expectations.
- Assist in the interviewing and performance supervision of Front Office Associates.
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Demonstrate knowledge of hotel property and local attractions to assist guests as needed.
- Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner.
- Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch to the daily house count.
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
- Conduct ongoing analysis of processes for continuous improvement/efficiency.
- Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses.
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results.
- Balance cost controls with exceptional guest service and associate satisfaction.
- Maintain STRICT key controls and safety and security standards.
- Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws.
- Perform other duties, as assigned, to meet business needs.
Requirements:
- Two-year college degree or equivalent hospitality experience
- Previous brand experience highly desirable
- Strong leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
We’ve got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Compensation:
Wage Range: $26.00 - $27.00
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
