Job Description

Why Work at Hotel Citrine?

Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished.

If you're looking for a workplace as bright and intentional as your career aspirations, Hotel Citrine is where you can “travel lightly and live brightly”—every day.

Front Desk Supervisor – Dual Brand Campus

Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel & AC Hotel Palo Alto

Palo Alto, CA

Where Boutique Hospitality Meets Modern Simplicity

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators!

The Opportunity

Coury Hospitality has an exciting opportunity for a Front Desk Supervisor supporting the dual-branded campus of Hotel Citrine Palo Alto, Tribute Portfolio and AC Hotel Palo Alto. Together, these two distinctive Marriott brands offer a unique blend of boutique-inspired hospitality and modern European design, serving Silicon Valley’s business travelers, innovators, visitors, and local community.

As a Front Desk Supervisor, You’ll:

• Supervise daily Front Desk operations across both hotels.
• Lead, coach, and support Guest Services Agents to deliver exceptional guest experiences.
• Serve as a role model for service excellence, professionalism, and Marriott brand standards.
• Assist with scheduling, training, onboarding, and performance development of Front Office team members.
• Resolve guest concerns promptly and professionally while ensuring guest satisfaction and service recovery.
• Monitor room inventory, arrivals, departures, upgrades, and daily hotel occupancy.
• Ensure accuracy of guest reservations, billing, cash handling, and shift audits.
• Collaborate closely with Housekeeping, Engineering, Sales, and Food & Beverage teams to ensure seamless operations.
• Support departmental goals, special projects, and campus-wide initiatives as assigned.
• Act as Manager on Duty when designated and provide operational leadership during assigned shifts.

What We’re Looking For

• 2+ years of Front Office or guest services experience, with prior supervisory experience preferred.
• Strong knowledge of hotel operations and guest service standards.
• Excellent leadership, communication, and problem-solving skills.
• Strong verbal and written communication skills with a polished, professional presence.
• Ability to remain calm and effective in a fast-paced environment while managing multiple priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Ability to work independently while thriving in a collaborative, campus-based team environment.
• Flexibility to work evenings, weekends, holidays, and varied shifts as business needs require.

Why Join Our Dual Brand Campus?

• Represent two distinctive Marriott brands within a premier Palo Alto hospitality destination.
• Work in a dynamic, guest-focused environment serving Silicon Valley's business, technology, and academic communities.
• Be part of a collaborative culture focused on growth, creativity, and service excellence.
• Grow your career with Coury Hospitality, where development and leadership are deeply valued.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.