Job Description

Front Desk Supervisor - 402020

Department: Rooms

Reports To:

FLSA: Non-Exempt

Job Summary

As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel’s standards of service.

Key Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Qualifications

• High school diploma or equivalent; additional education in hospitality management is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.

Equal Opportunity Employer: Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace.

Compensation

Competitive salary, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements

Physical Requirements

Ability to stand or sit for extended periods.

Ability to lift and carry items up to 25 pounds.

Ability to handle repetitive tasks.