Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our TownePlace Suites by Marriott in Fort Mill, SC. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.
StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.
· Maintain standards of quality guest service.
· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
· Oversees all problem resolution matters in the absence of GM.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Other duties as assigned
· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Ability to accurately report information.
· Ability to assist with various office tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Why StepStone Hospitality?
At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.
We are an Equal Opportunity Employer.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
