Job Description

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

The Front Desk Supervisor leads administrative operations, ensuring excellence in scheduling, insurance workflows, billing readiness, compliance support, service coordination, and patient experience.

Summary of Duties:

Oversees front desk staff, ensures accurate scheduling, manages pre-authorizations, supports revenue integrity, resolves patient concerns, collaborates with clinical teams, and drives administrative KPI performance.

Administrative Leadership & Team Oversight

· Supervise Administrative Care Coordinators and Medical Receptionists.

· Provide ongoing coaching, training, and feedback.

· Manage schedules, approve timecards, and ensure coverage.

· Participate in interviewing and onboarding front desk staff.

Scheduling & Care Plan Fulfillment

· Ensure patients are fully scheduled through their treatment plans.

· Oversee schedule accuracy and productivity metrics.

· Monitor compliance calls and follow-up outreach.

· Coordinate multi-service scheduling across chiropractic, medical, imaging, and rehab.

Insurance, Billing & Pre-Authorization Oversight

· Ensure accurate collection and verification of patient insurance information.

· Support staff in communicating financial expectations to patients.

· Oversee billing readiness and insurance accuracy.

· Monitor and manage pre-authorizations for imaging, procedures, and evaluations.

· Confirm financial clearance prior to services being rendered.

Compliance, Documentation & KPI Support

· Audit front desk documentation for completeness and correctness.

· Support tracking of KPIs including show rates, cancellations, and compliance.

· Align front desk workflows with revenue integrity and quality goals.

Patient Experience & Service Excellence

· Maintain a welcoming and professional lobby and front desk environment.

· Coach staff in communication, empathy, and conflict resolution.

· Support service recovery for escalated patient concerns.

Cross-Functional Coordination

· Collaborate with Practice Manager, Hub Manager, Lead Care Coordinator, and providers.

· Support multi-service patient flow and communication during peak times.

Clinic Culture Expectations

· Model Conscious Leadership principles.

· Promote teamwork, unity, and a patient-first mindset.

· Demonstrate professionalism, empathy, and ownership.

Skills & Competencies

· Strong leadership and staff development skills.

· Accuracy with insurance and scheduling workflows.

· Ability to manage multiple tasks in high-volume settings.

· Excellent verbal and written communication skills.

Experience Requirements

Minimum: 1 year of administrative leadership experience.

Preferred: 2+ years front desk leadership in healthcare

Hours of Operation:

• Monday: 8:00 AM-6:00 PM
• Tuesday: 9:00 AM- 7:00 PM
• Wednesday: 8:00 AM-4:00 PM
• Thursday: 12:30 PM-7:00 PM
• Friday: 7:00 AM-5:00 PM

If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you! Join us in making a difference in the lives of our patients.

At Complete Care, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.