Starting Rate: $18.50/hour – Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
Conveniently located just off world-famous International Drive in Orlando, Florida, Westgate Palace Resort offers you the opportunity to welcome guests from around the world as they experience Central Florida's top theme parks and attractions. As part of Westgate Resorts, recognized by U.S. News & World Report as one of the Best Companies to Work For, you'll join a team dedicated to delivering exceptional hospitality while building a rewarding career with opportunities across 60+ resorts nationwide.
As a Front Desk Supervisor, you will lead the daily operations of the Front Desk by supporting team members, ensuring exceptional guest service, and maintaining efficient front office operations. This leadership role is ideal for a hospitality professional who thrives in a fast-paced environment and enjoys coaching others while delivering memorable guest experiences.
In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.
What You'll Do as a Front Desk Supervisor:
• Supervise, schedule, and support Front Desk team members during daily operations.
• Serve as Manager on Duty in the absence of the Front Office or General Manager.
• Assist guests with check-in, check-out, room assignments, payments, and reservations.
• Resolve guest concerns professionally while delivering exceptional customer service.
• Process cash, credit card transactions, security deposits, and balance daily reports.
• Monitor room availability and coordinate with Housekeeping on room readiness, including VIP arrivals.
• Answer guest inquiries regarding resort services, local attractions, dining, and transportation.
• Train, coach, and support new Front Desk team members.
• Maintain accurate guest records and ensure compliance with company policies and procedures.
• Perform other duties as assigned to support resort operations.
What You Will Bring as a Front Desk Supervisor:
• Previous Front Desk, hotel, hospitality, or customer service leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Experience handling cash, credit card transactions, and property management systems preferred.
• Excellent problem-solving, organizational, and multitasking abilities.
• Ability to coach and motivate team members while maintaining a positive work environment.
• One-year certificate from a college or technical school, or equivalent combination of education and related experience preferred.
Requirements:
• Must be available to work overnight shifts, weekends, holidays, and flexible schedules as needed.
• Ability to regularly lift, push, pull, and move up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, climb stairs, and remain on your feet for extended periods.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Must uphold Westgate Resorts' standards of professionalism, integrity, leadership, and guest service.
Why Westgate?
Westgate Resorts is an Equal Employment Opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For. This award reflects our ongoing commitment to creating a positive, supporting, and rewarding workplace where our Team Members can grow and thrive. At Westgate Resorts, we believe our people are the heart of everything we do - and this honor is a testament to their passion, integrity, and work ethic.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
