North Point Hospitality

Front Desk Supervisor

North Point Hospitality  •  Savannah, GA (Onsite)  •  3 hours ago
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Job Description

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Why Join Us?

  • Free Parking / On Bus Route
  • Early Access to Earned Wages
  • Medical, Dental and Vision Insurance
  • Travel Discounts
  • 401K Match
  • PTO After 90 Days
  • Competitive Pay

What you'll do (mostly this...other duties may be assigned):

  • Greets and welcomes guests upon arrival.
  • Manages guest check-in, check-out and billing processes.
  • Handles sensitive guest information including room assignment and credit card/cash transactions.
  • Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
  • Meets all in-service requirements, complies with all system policies and procedures.
  • Creates and communicates staffing schedule; ensures proper staffing levels for each shift.
  • Works with Front Desk Manager to train and develop Front Desk Team Associates.
  • May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.

What we’re looking for:

  • Bachelor’s degree preferred
  • 4-6 years’ related experience
  • 3+ years management experience
  • Professionalism
  • Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
  • Ability to display a consistently caring and respectful attitude
  • Act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

North Point Hospitality

About North Point Hospitality

The vision of North Point Hospitality is that our company continues to be recognized as an award winning owner, developer and manager of brand defining hotels in key business markets and leisure destinations. That through a continued divestiture of leisure products, our measured and balanced approach to growth will yield resources that are reinvested in the company for the benefit of our stakeholders. That our guest experience, our culture of superior service and that our associates, at all levels, are provided the leadership, training and autonomy needed to create that culture regardless of hotel location or brand affiliation.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Atlanta, Georgia
Year Founded
1978
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