Job Description

Overview:
The role of the Front Desk Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities:
• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications:
• Previous cash handling experience preferred.
• Must have prior hotel front office experience in a luxury hotel.
• Ability to stand for prolonged periods of time is required.
• May require working overnight shift, working weekends and potentially holidays.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) strongly desired.
• Attain a high propensity for customer service.