As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
Key Job Responsibilities:
Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
Foster effective communication with all relevant departments to ensure seamless service delivery.
Cultivate positive working relationships with the Front Office team.
Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
Stay updated on hotel and local services, providing information and addressing guest inquiries.
Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
Maintain awareness of guest profiles to personalize service.
Ensure guests receive the expected accommodation and amenities.
Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company’s environmental, health, and safety procedures and policies.
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates nearly 140 hotels across some 80 locations.
It has several distinct hotel brands, including Grand Millennium, Millennium, The Biltmore, M Social, Studio M, M Hotel, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States.
Its properties are in key getaway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR is ideal for both business and leisure travellers.
M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited, and is a member of the Hong Leong Group.
