Job Description

Omni Las Colinas

Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle

Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.

With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.

At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people.

We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.

Front Desk Supervisors are responsible for providing a five-star welcome and departure experience for each guest and serving as ambassadors throughout the guest’s stay. To make a first impression on our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services. Front Desk Supervisors are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments, especially our Concierge, Bell/Door, and Ideal Services teams.

Responsibilities:

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain the confidentiality of all guests and hotel information
• Pay attention to detail in order to ensure the security of guest room access.
• Understand and execute all Omni accounting standards, ensuring accurate settlement of folios, routing of charges, and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure the security of the key
• Monitor, send, and distribute guest faxes

• Generate, print, and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Ensure the public areas (lobby) are maintained, clean, and tidy by partnering with the Housekeeping Department.
• Interact with other departments to ensure that guests’ needs are satisfied.
• Speak to guests in a friendly, warm manner to make them feel welcome at the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance in accordance with Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.
Qualifications:
• Previous luxury hotel experience is required.
• Previous Front Office experience is required.
• Customer service orientation, multitasking, attention to detail, and excellent organizational skills are needed.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.

• Candidate must be able to work in a fast-paced environment and handle multiple priorities.

• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance and maintain a high level of personal hygiene at all times.

• Clear, concise written and verbal communication skills. The candidate must be comfortable speaking with guests.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

• Computer literacy to include: Payroll systems, Microsoft Office, Property Management System

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.