Job Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the hotel team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times

• Check guests in and out efficiently and in a friendly manner

• Handle guest mail and messages with professionalism and accuracy

• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies

• Take reservations and manage room blocks and special requests

• Answer switchboard calls following proper telephone etiquette standards

• Monitor room availability and assist AGM/GM with yield management and restrictions

• Keep the lobby and desk area clean and presentable

• Maintain thorough knowledge of emergency and security procedures.

• Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide
hands-on support and guidance to ensure the team achieves outstanding results.

• Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide
hands-on support and guidance to ensure the team achieves outstanding results.

• Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.

• Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs.

• Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.

• Manage inventory, build relationships with vendors and guests, and foster teamwork.

• And other assigned duties

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience required

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Ability to multitask and remain professional in a fast-paced environment

• Detail-oriented with strong organizational skills

• Flexibility to work varied shifts, including evenings, weekends, and holidays

• Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) program with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.