Blossom Hotel is Houston’s newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Supervisor.
The Front Desk Supervisor assists in leading the front office team to ensure a seamless guest arrival, departure, and stay experience. This role combines hands-on guest service with leadership responsibilities, supporting the Front Office Manager in training associates, resolving guest concerns, and upholding luxury service standards at all times.
Competitive pay
Hotel room discounts with our Crescent managed properties across North America for you and your family members
Excellent benefits plans for eligible associates and your family members
Paid time off
Career development opportunities in a luxury hospitality environment
Supervise daily front desk operations, ensuring efficient check-in, check-out, and guest service procedures.
Lead and support Front Desk Agents, Concierge, and Bell/Door staff as applicable.
Assist with scheduling, training, coaching, and performance support for team members.
Handle escalated guest concerns or requests with professionalism and discretion.
Ensure guest profiles, billing, and reservations are accurate within the Property Management System (PMS).
Monitor lobby appearance and front desk presentation to maintain hotel standards.
Promote hotel services, upgrades, and loyalty programs to enhance guest experience and revenue.
Coordinate communication between housekeeping, maintenance, and other departments to ensure guest satisfaction.
Assist with reporting, shift handovers, and compliance with hotel policies and security procedures.
Serve as the Manager-on-Duty when required.
Previous experience in front desk or guest services, with supervisory or lead role preferred.
Experience in a luxury hotel or high-end hospitality environment strongly desired.
Strong knowledge of front office systems (PMS), guest service protocols, and hotel operations.
Excellent communication, problem-solving, and leadership skills.
Professional appearance and polished demeanor.
Ability to remain calm and composed in high-pressure or guest-sensitive situations.
Flexible availability including nights, weekends, and holidays.
Ability to stand for extended periods.
Ability to lift or move luggage or office equipment up to 30 lbs as needed.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
