Job Description

Member Service Staff

Front Desk Attendant checks in members and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, program registration, upcoming activities and directing members for a smooth and hassle free entry.

Basic Function: Welcoming members, informative entry and assure accurate transaction, and security standards are maintained.

Responsibilities:

• “Welcome” all incoming guests in a friendly manner. (BIG SMILES)
• First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings.
• Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
• Operate computerized POS to handle all transactions and registrations.
• Reconcile POS and balance at end of each shift and record it accordingly.
• Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules.
• Monitors lawful entrance of guests.
• Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
• Provide assistance in party check out procedure as needed.
• Gives tours of facility if needed.
• Assist guests with special requests.
• Execute your role's guest service performance standards on a daily basis
• Notice opportunities and take action to facilitate social interactions with families.
• Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
• Create and perform your signature move and interact with guests on an ongoing basis.
• Communicates with supervisor to maintain front desk inventory and supplies.
• Perform other related duties as assigned.
• Responsible for general upkeep of entrance and lobby areas.

Requirements

Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management

Experience: Prior customer service experience helpful.

Position Reports to: Member Service Director