This position is assigned to Urgent Care, Monday through Friday, from 4:00 PM to 7:00 PM.
The valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments.
The following responsibilities are applicable to this position:
Customer Service – Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians’ clinical schedule and special requests.
Chart Management – Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.)
Greeting Patients - Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients.
Creating Deposits – The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank.
Tracking Referring Physicians and Other Statistics – Track the numbers of referring physicians and determine whether they are new or existing referrals.
Patient Account Management – This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA’s, logging insurance information for back office staff and handling simple patient billing concerns.
Education/Skills/Experience: The successful candidate will possess the following education/skills/experience:
High School Diploma or equivalent
Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
Ability to multi-task in a fast paced work environment
Proficient with Microsoft Office software – Word, Excel, Outlook
Track record of exceptional customer service
Front Desk experience in a health care setting preferred. Demonstrates a high level of customer service and interpersonal communication skills
Ability to quickly adapt to new work environments and personnel
Choosing a medical provider for your family can be tough. Pain often prevents you from doing what you need or love to do. AOC’s philosophy is simple; provide compassionate, patient-focused orthopedic care to help you get back to doing what you love. With board-certified and fellowship-trained physicians, expert rehabilitative care, imaging and on-site surgery centers, we offer comprehensive orthopedic care in multiple convenient locations. With a history of caring for the communities of Northeast Georgia since 1966, we are the right choice to help you begin your journey to recovery.
