Front Desk Specialist - Team Member Health - (260003TJ)
The Team Member Health (TMH) Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. The TMH Front Desk Specialist ensures a smooth, professional, and welcoming front office environment.Essential Functions Performs patient check-in and check-out processes in EPIC and other web-based scheduling systems, ensuring accuracy and efficiency. Verifies patient demographics and ensures patient privacy. Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas. Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow. Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication. Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs. Documents all relevant patient information in EPIC and other occupational health database to support clear communication within the clinical team. Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.
EducationHigh School Diploma or GEDWork ExperiencePrior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.Technical Knowledge, Skills, and Abilities Knowledge of patient registration, scheduling, and check-in/check-out workflows. Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately. Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers. Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.Attention to detail and accuracy when verifying demographics, processing paperwork, and managing other administrative tasks.
: Tampa
TGH Main Campus
1 Tampa General Circle
Tampa 33601
Eligible for Remote Work: On Site
: Patient Financial Services
: Florida Health Sciences Center Tampa General Hospital
: Full-time
: Day Job
: On Site
Shift Hours: 0630-1500; Varies
: 32,136.00
: Sep 25, 2026, 12:42:05 PM
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
