Job Description

Spring Footwear Corporation | Full-Time | On-Site Reports to: Customer Service Manager

Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination.

This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication.

The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company.

Key Responsibilities

Front Desk & Office Operations

• Serve as the professional first point of contact for guests, vendors, and callers
• Manage multi-line phone system and route communications accurately
• Maintain reception area and office organization
• Coordinate mail, shipping logistics, and office supply management
• Process purchase orders and support internal event coordination

Customer Service Support

• Assist customers and sales representatives with orders, returns, and inquiries
• Process Return Authorizations and shipping labels
• Maintain accurate documentation within OMS
• Monitor inventory updates, substitutions, and closeouts
• Generate and maintain required operational reports

New Account Onboarding & Lead Management

• Serve as primary contact for new and reactivated accounts
• Coordinate onboarding documentation and account setup
• Maintain customer records and compliance documentation
• Track onboarding progress and conduct post-shipment follow-up

Sales Coordinator Support

• Assist with trade show and event coordination
• Manage booth bookings, hotel arrangements, and vendor communications
• Coordinate samples, marketing materials, and appointment tracking

Qualifications

• 3–5 years of customer service, office operations, or administrative support experience
• Professional phone presence and polished communication skills
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Experience with multi-line phone systems
• Footwear or wholesale industry experience preferred

Spring Footwear offers a dynamic corporate environment with cross-functional exposure across Customer Service, Sales, and Operations.

We are seeking a proactive professional who values structure, accountability, and operational excellence.

Apply today to join the Spring Footwear team.