Job Description

Your experience matters

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Starr Convenient Care is part of Starr Regional Medical Group, serving patients in the Athens community with accessible, patient-focused care. Our team works closely together to create an efficient and welcoming experience for every patient who walks through our doors. As a Front Desk Representative, you'll be an important first point of contact for our patients, partnering with providers and clinical team members to keep the practice running smoothly while delivering the friendly, compassionate service our community expects.

How you’ll contribute

A Front Desk Representative who excels in this role:

• Provide friendly, professional service to patients, families, visitors, and fellow team members while supporting an efficient front-office experience.
• Greet patients and manage the check-in and check-out process, including accurately logging patients through the Clockwise system.
• Obtain and enter required demographic, billing, insurance, and clinical information accurately and in a timely manner.
• Enter patient demographics and scan required documentation into the electronic medical record (EMR).
• Verify patient demographic and insurance information and update records as needed.
• Collect patient payments and maintain accurate accounting of the cash drawer throughout the shift.
• Answer incoming calls and inquiries and route messages from patients, pharmacies, providers, and others to the appropriate clinical team member according to established protocols.
• Contact patients to follow up on their Convenient Care visit as needed.
• Maintain an organized, clean, and welcoming lobby and registration area.
• Work collaboratively with providers, clinical staff, and other team members to support a positive patient experience.
• Complete front-office tasks and data entry accurately and efficiently while managing multiple priorities in a fast-paced environment.
• Perform other duties as assigned to support the needs of the practice.

What we’re looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Excellent interpersonal and customer service skills with the ability to interact professionally and courteously with patients, families, providers, and team members.
• Strong critical-thinking and decision-making skills with the ability to work independently and take appropriate action when needed.
• Ability to remain organized, accurate, and professional while working in a busy or stressful environment.
• Strong attention to detail with the ability to complete daily tasks and data entry efficiently and accurately.
• Basic reading, writing, and mathematical skills.
• Computer proficiency, including familiarity with Microsoft Office applications.
• Ability to learn and effectively utilize practice management, electronic medical record (EMR), and Clockwise software.
• Professional appearance and demeanor.
• Knowledge of medical terminology, insurance processes, and healthcare policies preferred, but not required.
• Previous healthcare, medical office, registration, receptionist, or customer service experience is preferred but not required.

Schedule: Approximately 32 hours per week. Hours may vary based on practice needs, with a typical schedule of Monday through Thursday, 7:45 a.m.–5:15 p.m., and every other Friday, 7:45 a.m.–12:00 p.m.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Starr Regional Medical Center

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an “A” Hospital Safety Grade from The Leapfrog Group and The Joint Commission’s Gold Seal of Approval®, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve.

EEOC Statement

“Starr Regional Medical Center is an Equal Opportunity Employer. Starr Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.