Job Description

Role Responsibilities
In this role, you will be the first point of contact for our customers, welcoming them with a friendly smile and providing guidance and assistance throughout their visit. From processing transactions to addressing inquiries, you will play a vital role in ensuring every customer experience is positive and memorable. As you demonstrate proficiency in your responsibilities and show a commitment to excellence, you may have the chance to take on additional responsibilities.

• Provide high-quality customer service in accordance with Western Union standards

• Perform money transfer transactions

• Verify customer identity and ensure full compliance with KYC/AML regulations

• Manage daily operations through internal systems and service platforms

• Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers

• Maintain accurate documentation and perform administrative tasks as needed

• Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance

• Assisting customers and DHL, UPS couriers with sending and receiving parcels via DHL; scanning parcel barcodes; entering shipment data into the DHL and UPS system;

Role Requirements:

• Fluency in English and Lithuanian, both written and verbal. Russian language skills would be considered an advantage.

• Excellent communication skills combined with customer orientated approach.

• Customer service and cash management experience.

• Strong attention to detail and outstanding organizational skills.

• Proficiency with MS Office tools.

• Bachelor’s degree in Business Administration or a similar area would be considered an advantage. We will consider final-year students too.

• Availability to work from 12:00 to 20:00 is required.

Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

Salary
The on-target earnings range is 1,375 - 1,833 EUR per month, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.