Job Description

Job Location: Monterey Park, CA 91754
Salary Range: $23.00 - $25.01 Hourly

Summary
The primary job of the Front Desk is to exceed patient expectations for outstanding customer service while creating a warm and caring environment. Front Desk are key players in the delivery of quality patient care which leads to great first and last impression to all our patients. Additionally, the Front Desk is expected to cover any callouts, PTO’s or absences, which might require traveling to another site as well as schedule changes to work at least one Saturday a month depending on clinical need. They may also be required from time to time to support in training new FDs, track their progress and report findings/progress/areas of improvement with clinic manager.
This is a Full-Time position, working Monday through Friday, 8 hours per day. The hourly range for the Front Desk position is $23.00 - 25.01+. The hourly rate will be dependent on experience.
Duties and Responsibilities
Appointment System Management
- Use of eClinicalWorks computerized patient management system including booking appointments, entering new patient information into the system and uploading scanned documents into individual patient records
- Knowledgeable of services provided and required paperwork for each patient
- Monitoring and updating patient status throughout the day
- Attend all necessary trainings for all required updates and/or system upgrades
Managing Reception Area
- Ensures high standard of customer care at all times
- Has strong communication skills
- Greets all patients and visitors in person or on the telephone with professionalism and answers patients questions
- Responsible for pre-booking appointments in person or on the phone
- Completes appointment reminders a day before to decrease no-show rate and offers to reschedule any cancelations
- Optimizes patients' experience and provider time by monitoring schedules daily
- Processes and collects patient payments and provides receipt
- Maintains updates patient records by confirming patients demographics including financial information
- Enforces all health and safety regulations including the protection of patients' rights by maintaining confidentiality of personal and financial information.
- Follows policies and procedures
- Contributes to team effort by accomplishing related results as needed.
- Other duties as assigned

QualificationsQUALIFICATIONS
- High school graduate or its equivalency;
- Experience in medical front office procedures preferred and knowledge of medical terminology;
- Ability to always demonstrate the highest level of performance and behavior standards;
- Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients;
- Demonstrated attention to detail, ability to multi-task, and flexible;
- Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.;
- Ability to be a team player; support and assist team members.
- EEO - Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. San Fernando Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SPECIAL REQUIREMENTS
- Valid California Driver’s License and automobile insurance coverage;
- subject to a criminal background check prior to employment; and
- TB clearance, and annual influenza to be renewed every year. COVID vaccine.
In compliance with California Labor Code § 432.3, as amended effective January 1, 2026, this job posting includes the pay scale for the position. The pay scale represents a good‑faith estimate of the salary or hourly wage range the employer reasonably expects to pay for the position upon hire.
Actual compensation within the posted range will depend on experience, skills, and internal equity.