Job Description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills

Job Title Front Desk Customer Service Representative

Reports to General Manager/Sales & Service Manager

FLSA Status Non-Exempt

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following, other duties may be assigned

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises birthday party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists clients with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Our pools are disinfected with chlorine to provide the safest swimming environment
• The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
• Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.
• Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.
Certifications and licenses Lifeguarding/CPR, First Aid and AED certification required and can be provided.
Compensation: $15.00 - $18.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.