Job Description
Front Desk Receptionist - Wilmington, NC
Atlantic Dermatology is hiring a full-time Front Desk Receptionist for our Wilmington, NC office. This role is ideal for someone who enjoys working directly with patients, managing front office responsibilities, and helping create a welcoming, organized experience in a busy outpatient setting. As a key member of the front desk team, you’ll support patient scheduling, check-in/check-out, patient communication, insurance-related front office tasks, and daily office flow.
Schedule: Monday - Friday | Full-time | 40 hours per week
About Anne Arundel Dermatology
Anne Arundel Dermatology has been a trusted leader in medical, surgical, and cosmetic dermatology for more than 50 years. With 300+ providers and 110+ locations across 7 states, we are committed to delivering high-quality, patient-centered care while continuing to grow across the Mid-Atlantic and Southeast.
Responsibilities
Why Join Our Team?
This is a great opportunity to join a collaborative dermatology practice and play an important role in the patient experience. Our front desk team helps keep the office running smoothly by providing excellent customer service, supporting administrative workflows, and ensuring patients feel welcomed and cared for from the moment they arrive.
What You’ll Do
- Greet patients in a friendly, professional, and welcoming manner
- Complete patient check-in and check-out
- Schedule appointments and assist with referrals
- Answer incoming calls, take accurate messages, and direct calls appropriately
- Enter and update patient demographics, insurance, and other registration information
- Review patient charts for completeness, accuracy, and required signatures
- Collect copays, balances, and other patient payments
- Track patient flow in the reception area and communicate with patients as needed
- Assist with billing- and insurance-related front office tasks
- Maintain patient records, incoming correspondence, and other administrative documentation
- Help manage office supply and product inventory as needed
- Run end-of-day reports and balance payment totals when closing
- Other duties assigned as deemed necessary by management
Qualifications
Qualifications
- High school diploma or GED required
- 1+ year of experience in a medical office, front desk, patient access, or medical receptionist role preferred
- Prior dermatology experience is a plus
- Experience working in a fast-paced outpatient or specialty practice preferred
Skills & Competencies
- Strong customer service, communication, and interpersonal skills
- Ability to multitask and stay organized in a busy medical office environment
- Working knowledge of HIPAA and patient confidentiality standards
- Experience answering multi-line phones and managing appointment scheduling
- Comfortable collecting patient payments and handling front office administrative tasks
- Intermediate computer skills, including EMR/practice management systems
- Strong attention to detail and time management skills
- Ability to work both independently and collaboratively as part of a team
- Ability to travel to and provide coverage for other local offices as needed
Physical Requirements
- Prolonged periods of sitting, with occasional standing, walking, stooping, and reaching
- Manual dexterity sufficient to operate a computer, keyboard, phone, copier, and other office equipment
- Ability to lift and carry up to 30 pounds as needed
Licensure/Certifications/Education
Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
