Job Description
We are looking for a Front Desk Receptionist to join a new wellness center in Medellín focused on sauna and ice bath experiences.
This role is ideal for someone who brings positive energy, enjoys interacting with people, and cares about creating a welcoming and elevated in-person experience. You will be the first point of contact for clients, helping set the tone for a calm, friendly, and wellness-focused environment.
You will support daily front desk operations, assist clients during their visits, and help maintain a smooth and organized flow throughout the space.
Responsibilities
- Welcome clients and provide a warm, professional first impression
- Manage check-ins, bookings, and front desk scheduling
- Guide clients through the experience and answer basic questions
- Maintain a clean, organized, and inviting reception area
- Support day-to-day operations to ensure a smooth client experience
- Handle client inquiries in person, via phone, and messaging channels
- Coordinate with the internal team to ensure service quality and flow
- Process payments and track basic transactions
Requirements
- Based in Medellín and available for on-site work (Calle 10)
- Strong interpersonal and communication skills
- Friendly, outgoing, and service-oriented personality
- Interest in wellness, fitness, or healthy lifestyle environments
- Well-presented and professional appearance
- Reliable, punctual, and organized
- Comfortable handling in-person interactions throughout the day
- Basic tech skills (booking systems, messaging apps, payments)
- Previous experience in customer service, hospitality, or front desk roles is a plus
- No college degree required
Benefits
- Direct employment under Colombian labor contract (includes benefits such as prima and cesantías)
- Opportunity to be part of a new and growing wellness concept
- Positive and team-oriented work environment
- Exposure to the wellness and fitness industry
- Stable, in-person role with consistent schedule
