Job Description

Under the day-to-day general direction of the Business Office Supervisor/Manager, the Front Office Receptionist handles and routes all incoming calls and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.

Reports to: Business Office Supervisor/Manager

Hourly range: $19.50 – $31.97 (posted hourly range excludes overtime and bonuses which are not guaranteed)

Essential Job Functions:

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Greets patients and visitors in a courteous and professional manner and verify patient contact and insurance information on file.
• Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
• Registers the patients, while ensuring that all demographic information is current.
• Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
• Answer non-medical questions and give routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
• Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
• Collects, verifies, and enters the applicable system, all insurance and third-party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case-by-case basis.
• Communicates with patients regarding patients’ financial responsibility and collects money such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to insure proper office flow.
• Understands and abides by all HIPAA policies and procedures. 1
• Maintains inventory of office supplies.
• This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
• Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets.
• Participates in QAPI and Safety Program.

Additional Responsibilities:

• Performs other duties as requested or assigned
• Demonstrates the spirit of philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.

Minimum Requirements

Education: High school education or equivalent.

Experience, Training, Knowledge:

• Must be competent in the use of basic office equipment including computers, printer, telephone and fax.
• Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
• Must possess excellent clerical and organizational skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Physical demands may vary by location. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Able to read, write, speak, and communicate clearly in English. Bilingual skills a plus.
• Able to maintain composure in difficult situations including verbally hostile patients and families.
• Able to see and functionally differentiate colors, words, and numbers.
• Able to operate a computer and use a keyboard.
• Able to stand or sit for extended periods of time.
• Able to use the telephone to place and receive calls and use fax to send or receive documents.
• Able to position and transfer patients, which may require lifting up to 35 pounds without assistance.

Working Conditions/Environmental Exposures:

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.

Animas Surgical Hospital offers a competitive benefits package including but not limited to health, dental, vision, & life insurance and 401k with employer matching

Animas Surgical Hospital is a drug free workplace and performs a pre-employment drug screen which includes marijuana.

ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS – Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel

• Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals
• Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)
• Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination
• Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine
• Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization
• Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months

* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK