Job Description

Job Location 2600 JOHNSTON ST - LAFAYETTE, LA 70503 Position Type PRN or Seasonal Education Level Vo-Tech Degree/Certification Travel Percentage None Job Shift Day Job Category Admin - Clerical

Reports To: Director of Volunteer Services

The Receptionist is responsible for answering and routing in-coming calls and/or providing callers with the appropriate information. S/he also greets visitors, ascertains the reason for their visit, and conducts them to the appropriate person or location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Answers telephone and uses knowledge of organizational structure to route calls and/or messages to appropriate staff for appropriate decisions or actions.
2. Greets visitors to the office in a friendly and helpful way, discerns their needs, and refers them to the proper staff person or meeting room.
3. Addresses and reads/sends email messages in a timely manner.
4. Performs office activities that promote smooth operation of the agency and organizational goals.
5. Ensures that the phones switch to answering service at 4:30 PM with correct info about after-hours coverage and back up. Is at workstation at 8:00 AM. Retrieves any messages that have been left.
6. Receives shipments from USPS, UPS, FedEx, etc. and routes to appropriate staff.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks or special projects, other than those stated in this description, by supervisors/Leadership Team.

Qualifications

1. Education: One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
2. Communication skills, ability to speak effectively to customers or employees or organization.
3. Ability to understand carry out instructions furnished in written, oral, or diagram form.
4. Knowledge of death/dying issues and awareness of Hospice mission and philosophy.
5. Knowledge of medical terminology.
6. Computer skills: Word, Outlook, Excel, Internet Explorer.