Job Description

Hamilton Health Box (HHB) is a rapidly growing healthcare startup operating hybrid telemedicine-enabled primary care clinics for businesses and rural communities across the country. Our goal is to find high potential individuals to drive a high-touch, low-cost healthcare experience for all of our patients and clients.

Position Summary:

Accountable to the Pod Manager, the Front Desk Receptionist is responsible for the front desk operations of our small healthcare clinic. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Desk Receptionist will be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience.

*This position will be located in Grandfield, OK*

Requirements

Duties & Responsibilities:

• Greet patients and visitors with a friendly and professional demeanor.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Verify patient information and update electronic medical records.
• Collect co-pays and process payments as needed.
• Assist patients with completing necessary forms and paperwork.
• Maintain a clean and organized front desk and waiting area.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle confidential information in compliance with HIPAA regulations.
• Perform other administrative tasks as assigned by management.
• Other duties as assigned

Skills/Qualifications:

• Previous experience in a medical or customer service setting preferred.
• Proficiency in Microsoft Office and scheduling software.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with medical terminology is a plus.
• Bilingual in English and Spanish is required for this position to effectively communicate with Spanish-speaking patients.

Education/Experience:

• High School Diploma or GED required
• Two (2) years experience in healthcare setting preferred.