Job Description

The Summit Resort is beautifully nestled in Laconia, New Hampshire—just 15 minutes from Tilton and Belmont, and only moments from the shores of Lake Winnipesaukee. Our upscale resort features four guest buildings, a wide range of indoor and outdoor amenities, and stunning pools both inside and out (yes—employees are welcome to enjoy them too!).

Join our dynamic Front Desk team, made up of both seasoned professionals and welcoming new faces, and experience the natural beauty and vibrant energy that make this region so special.

Schedule: Some evenings and weekends required.

Generous Benefits Package

• Dental & Vision Insurance – Keep your smile bright and your vision sharp
• Life Insurance – Peace of mind for you and your loved ones, fully covered by us
• 401(k) Participation – Invest in your future while enjoying today
• Paid Vacation – Because time to recharge matters
• Paid Holidays – Celebrate what’s important

On-Resort Perks

• Complimentary Access to Resort Amenities – Including fitness center, pools, golf course, and more
• Exclusive Employee Discounts – Savings on stays, services, and retail offerings
• Timeshare Exchange Opportunities – Available after one year of employment

Key Responsibilities

• Warmly greet guests and assist them throughout their stay
• Manage guest check-ins and check-outs efficiently
• Issue room keys and maintain accurate guest records
• Post charges and transactions to guest folios
• Maintain and reconcile a cash bank with precision
• Deliver exceptional guest service and resolve concerns in alignment with company standards
• Anticipate guest needs and respond promptly and professionally
• Promote and sell lobby merchandise
• Answer and direct phone calls courteously and efficiently
• Clearly communicate resort amenities, services, and updates to guests and owners
• Collaborate effectively with other departments
• Ensure all folios are accurate and up to date
• Conduct hourly pool checks to ensure safety and cleanliness
• Verify owner accounts and financial information
• Maintain a clean, sanitary, and welcoming coffee station
• Prepare guest welcome packets
• Update maintenance boards with room and guest issues
• Assist with beer and wine sales at the pool bar
• Complete all assigned daily checklist duties

Requirements

Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years of customer service experience
• Flexible availability, including nights and weekends
• Strong attention to detail, accuracy, and follow-through
• Ability to work both independently and collaboratively with professionalism and courtesy

Come join us at the Summit Resort and be part of a team where your work makes a difference. Where you can be part of an exceptional guest experience and help create memorable experiences in one of New Hampshire’s most beautiful destinations