Job Description

Front Desk Receptionist - Cardiology (Mandarin or Cantonese Speaking)

Department: Clinic Operations

Employment Type: Full Time

Location: 506 W. Valley Blvd. Unit #100, San Gabriel, CA 91776

Compensation: $20.00 - $24.00 / hour

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
• Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
• Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
• Submit treatment authorization and referral requests as needed.
• Prepare, organize, and maintain patient records and documentation for scheduled visits.
• Respond to patient, physician, and pharmacy inquiries and ensure timely follow-up.
• Maintain a clean, organized, and professional reception area.
• Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
• Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Perform other duties and special projects as assigned.

Qualifications

• Must be fluent in Mandarin, Cantonese, and/or Spanish.
• 1 year of Front Desk experience at an outpatient primary care or specialty clinic
• High school diploma or GED required.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
• Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Customer service-oriented with a professional and compassionate demeanor.

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The clinic is located at 506 W. Valley Blvd., Unit #100, San Gabriel, CA 91776.
• Work schedule: Monday - Friday, 8:00am - 5:00pm.
• The total compensation target pay range for this role is: $20.00 - $24.00 per hour. The salary range represents our national target range for this role.