Job Description

Position Summary

Resolve Pain Solutions is seeking a dependable, professional, and patient-focused Front Desk Receptionist to join our team.

This position is responsible for providing excellent customer service, managing patient check-in and check-out, scheduling appointments, verifying insurance coverage, collecting payments, and supporting daily clinic operations.

The ideal candidate will have experience working in a medical office, strong communication skills, and knowledge of medical insurance verification and authorization processes.

Essential Job Responsibilities

Patient Check-In and Check-Out

• Greet patients professionally and courteously.
• Check patients in and out for scheduled appointments.
• Verify patient demographics and update information in the electronic medical record (EMR).
• Ensure all required patient forms and documentation are completed.
• Schedule follow-up appointments and procedures as directed.
• Maintain patient confidentiality in accordance with HIPAA regulations

Insurance Verification and Authorization

• Verify patient insurance eligibility and active coverage before appointments.
• Confirm patient copayments, deductibles, and applicable financial responsibilities.
• Obtain and verify insurance referrals when required.
• Identify insurance plans requiring prior authorization and coordinate with the appropriate authorization department.
• Ensure insurance information is entered accurately into the EMR system.
• Communicate insurance coverage issues to patients and appropriate staff.
• Maintain knowledge of Medicare, Medicaid, commercial insurance, and managed care plans.
• Assist in resolving insurance-related registration and billing issues.

Patient Payments and Financial Responsibilities

• Collect copayments, outstanding balances, and other patient payments.
• Process credit card and other approved payment methods.
• Provide receipts and accurately document collections.
• Reconcile daily payments according to company procedures.
• Explain patient financial responsibilities professionally and accurately.

Scheduling and Telephone Responsibilities

• Answer incoming telephone calls professionally and promptly.
• Schedule, confirm, cancel, and reschedule patient appointments.
• Communicate with clinical staff regarding scheduling concerns.
• Assist patients with general questions and direct clinical questions to appropriate medical personnel.
• Maintain accurate appointment schedules to support efficient patient flow.

Administrative and Office Support

• Scan and upload patient documents into the EMR.
• Maintain organized electronic patient records.
• Assist with incoming faxes, medical records requests, and other administrative duties.
• Communicate effectively with providers, medical assistants, and management.
• Assist with maintaining an organized and professional front office.
• Perform additional administrative duties as assigned

Required Qualifications

• High school diploma or GED.
• Previous medical front desk or medical office experience preferred.
• Experience with medical insurance verification and eligibility strongly preferred.
• Understanding of Medicare, Medicaid, and commercial insurance plans.
• Experience collecting copayments and patient balances.
• Strong computer and data-entry skills.
• Experience with electronic medical records; eClinicalWorks (eCW) experience is a plus.
• Excellent customer service and communication skills.
• Ability to multitask in a busy medical practice.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and professional.