Job Description

POSITION OVERVIEW: The Patient Advocate is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.

ESSENTIAL FUNCTIONS:

• Acknowledge, greet and register patients in a polite, prompt and helpful manner
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed
• Collect copays and self pay fees
• Phreesia appointment validations; cancellation/reschedules
• Ensure completed Pre-registration on all patients
• Maintain a clean, organized waiting area and workspace
• Communicates with clinical staff through Microsoft Teams
• Professional appearance and demeanor
• Accuracy and accountability for designated tasks
• Ability to work independently as well as with others

REQUIRED QUALIFICATIONS AND SKILLS:

• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines (phones, computers, copy machines)
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

PAY & BENEFITS:

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

WORKING CONDITIONS:

• Typical business office environment
• Possibility of local travel between offices
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 40 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 7:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.