Job Description

About the Role

We are seeking a detail-oriented and customer-focused Front Desk Receptionist to join a fast-paced, high-volume call center team. In this role, you will serve as the first point of contact for customers, assisting with prior authorization inquiries, account support, and general questions while maintaining a high level of professionalism and accuracy.

The ideal candidate has recent call center experience, strong computer skills, and the ability to manage multiple systems while delivering exceptional customer service.

Key Responsibilities

• Handle high-volume inbound customer calls and occasional outbound follow-up calls.
• Respond to customer inquiries regarding prior authorizations, account information, and general support needs.
• Accurately document customer interactions and update records in multiple systems.
• Maintain confidentiality when handling sensitive customer information.
• Navigate multiple software applications simultaneously while assisting customers.
• Research and resolve customer concerns in a timely and professional manner.
• Meet established quality, productivity, and accuracy standards.
• Manage approximately 50-100 calls per day depending on call complexity.
• Provide empathetic, solution-oriented customer service during every interaction.
• Adhere to company policies, procedures, and compliance requirements.

Required Qualifications

• Minimum 1 year of recent call center experience within the past 2-3 years.
• Minimum 1 year tenure in previous positions.
• Experience working in a high-volume inbound call center environment.
• Strong customer service, communication, and problem-solving skills.
• Ability to efficiently navigate multiple computer systems and applications.
• Strong data entry and documentation accuracy.
• Typing speed of 30 WPM or higher.
• Basic to intermediate computer proficiency.
• Excellent attention to detail and organizational skills.

Required Skills

• Call Center Operations
• Customer Service Excellence
• High-Volume Inbound Call Handling
• Data Entry
• Computer Literacy
• Multi-System Navigation
• Documentation & Recordkeeping
• Problem Solving
• Verbal & Written Communication

Preferred Qualifications

• Experience handling confidential or sensitive information.
• Experience with CRM platforms and customer service software.
• Prior healthcare customer service or prior authorization experience.
• Proven ability to meet quality assurance and productivity metrics.

Why Join Us?

• Competitive compensation
• Supportive team environment
• Opportunity to gain valuable customer service and healthcare-related experience
• Career growth and advancement opportunities
• Comprehensive training provided

Job Type & Location

This is a Contract position based out of Carlsbad, CA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Carlsbad,CA.

Application Deadline

This position is anticipated to close on Sep 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.