The Front Desk Receptionistprovides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

PrimaryDuties &Responsibilities:

• To create a positive and professional first impressionofthe practice and to show the patients a “we care” attitude

• Schedule appointments andassistwithschedulinganyadditionaltesting directed by the physician.

• Ensure all required patient paperwork is compiled for that day’s appointments.

• Collect co-pays and past balances atcheck-in and enterthem into the batch for the day in Practice Management.

• Reviews for completeness and accuracy and thenentersrequired patient demographics and clinical information into Practice Management and EHR.

• Scan the patient’s driver’s license and insurance card(s) front and back intoNtierprise

• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.

• Reconcile payment batches at the end of every day and turn themin tothe Site Manager.

• Schedule follow-up procedures and coordinate any local ASC cases.

• Assistpatients with the completion of the Phreesia registration system

• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilitiesrequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Minimum High School Diploma or GEDrequired

• Minimum of two (2) years of front office experience, preferably in a medical setting

• 1 - 2 years of customer service

Knowledge, Competencies & Skills:

• Excellent customer service

• Attention to detail and willingness to learn

• Proficient knowledge of medical terminology,ICD-9, and CPT-4 Codes.

• Strong communicationskills, both verbal& written

• Proficient computer software and database skills.

• Comfortable working in a fast-paced environment

• Very comfortableasking probing questions to patients

• Mustdemonstratea caring, compassionate, and patient attitude

• Maintain HIPAA compliance

• Multitasking and proactive problem-solving.

• Ability to type 40 Words Per Minute.

Direct Reports:

• N/A.

Travel:

• Ability to travel to othersitesas necessary.

Physical Requirements for the Job:

• Able to sit, stand and or walk throughout the day

• Intermittently required to stoop, bend, speak, and listen

• Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.