Job Description

Front Desk Receptionist | East Entrance

Hours: 8:30 – 4:30

Monday - Friday

Be the First Impression of our Premier Organization!

We are seeking a professional, customer-focused Front Desk Receptionist to serve as the face of our organization for our east entrance. This role is responsible for creating a welcoming experience for insureds, guests, vendors, and employees while helping maintain a secure, organized, and professional office environment.

The ideal candidate is friendly, detail-oriented, highly organized, and takes pride in providing exceptional customer service. This individual will be a trusted resource for employees and visitors alike and will play an important role in supporting daily office operations, while working closely with our facilities and security team.

Key Responsibilities

Employee & Customer Experience

• Greet customers, insureds, guests, vendors, and employees in a professional and welcoming manner.
• Serve as the first point of contact for incoming visitors and phone calls.
• Assist visitors with directions, information, and connecting with appropriate staff.
• Ensure every guest receives a positive and professional experience.

Office & Employee Support

• Serve as a go-to resource for employees by providing administrative and office support.
• Coordinate and organize meeting rooms, including scheduling, setup, and readiness for meetings and events.
• Assist with special projects, company events, and employee engagement activities.
• Maintain office supply inventories and coordinate replenishment as needed.

Building Security & Confidentiality

• Support building security procedures by monitoring visitor access and sign-in processes.
• Handle confidential and sensitive information with discretion and professionalism.
• Assist in maintaining a secure workplace by following established security policies and procedures.
• Help ensure company records and information are protected appropriately.

Facility Appearance & Workplace Environment

• Maintain a clean, organized, and professional front lobby and reception area.
• Create a warm and welcoming atmosphere through seasonal decorating and event-related displays.
• Assist in ensuring common areas, meeting spaces, and reception areas reflect the company's professional image.
• Support a positive workplace culture through attention to detail and hospitality.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, administrative assistant, customer service, hospitality, or related experience preferred.
• Exceptional interpersonal and communication skills.
• Strong customer service mindset with a friendly, professional demeanor.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational, multitasking, and time-management skills.
• Proficiency with Microsoft Office and other office technology.
• Ability to work independently while supporting a team environment.
• Creative and enthusiastic approach to maintaining a welcoming office atmosphere.

What Makes You Successful in This Role

• You genuinely enjoy helping people.
• You are dependable, organized, and proactive.
• You are comfortable interacting with customers, employees, executives, and visitors.
• You take pride in creating a professional and welcoming environment.
• You understand the importance of confidentiality, security, and attention to detail.
• You enjoy being the person others rely on to keep the office running smoothly.

If you thrive in a people-focused role and enjoy creating a positive first impression while supporting employees and visitors alike, we'd love to hear from you!