Job Description

• Greet patients upon arrival and address questions and concerns 
• Answer incoming calls, provide information, transfer calls, and take messages as needed 
• Schedule appointments and manage multiple provider calendars 
• Register new patients and update existing patient demographics and financial information 
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff 
• Maintain and update patient records through data entry, faxing, and scanning 
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items 
• Review and update accounts receivable/payable changes since prior visits 
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly 
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service 
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments 
• Prepare and process daily reports, deposit slips, and upload financial records to shared files 
• Review billing claims and denials; gather required information from providers or patients to resolve issues 
• Support additional office tasks and projects as needed 

• High School Diploma or GED equivalent 
• 2+ years of administrative support experience in a medical environment preferred 
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred 
• Excellent customer service and interpersonal skills 
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public  
• Strong communication, multi-tasking, and problem-solving skills 
• Ability to thrive in a fast-paced and demanding work environment 
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction 
• Ability to maintain confidentiality and uphold HIPAA compliance at all times 
• Sound judgment and discretion in handling sensitive information 
• Team-oriented mindset, flexibility, and a willingness to learn 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems  

• Sit, talk, hear, and use hands to write, type, or operate office equipment 
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 
• Perform repetitive motions, including reaching overhead and typing 
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 
• Maintain peripheral vision, depth perception, and focus adjustments 

• Health Insurance (Single & Family plans available) 
• Life Insurance 
• Disability Insurance 
• 401(k) Plan with Company Match 
• Employee Discount Program 
• Paid Time Off (PTO) 
• Paid Holidays