HealthFitness

Front Desk Receptionist

HealthFitness  •  $17/hr  •  United States (Onsite)  •  3 hours ago
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Job Description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Love helping people and creating great experiences? Join the Walton Family Whole Health & Fitness Center, run by HealthFitness, as a full-time Front Desk Receptionist. As the first point of contact for members, guests, and stakeholders, you'll help create a welcoming environment while supporting the front desk team in delivering exceptional service every day.

Schedule: Full-time, 40 hours per week, Monday - Friday 4:45am-1:30pm

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities:

  • Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
  • Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
  • Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
  • Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
  • Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
  • Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
  • Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.
  • Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
  • Opening and/or closing duties.
  • Other duties as needed/assigned.

Minimum Requirements:

  • 18 years of age or have earned a High School Diploma or GED.
  • 1 year of verifiable experience in a Customer Service or Hospitality role.
  • CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.
  • Must be able to stand up to 50% of the time during a shift.
  • Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. The compensation range for this role is $13.00 - $17.00 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.

HealthFitness

About HealthFitness

HealthFitness, a Trustmark company, designs and manages comprehensive fitness solutions for leading companies and organizations. With a nationwide team of more than 3,000 professionals, we focus on building trusted relationships, meaningful connections, and active communities of health and fitness within each client’s population. We engage and connect people both on-site and online, creating a strong community and sense of belonging.

We serve more than 180 clients at 400 sites nationwide, spanning corporate employers, commercial real estate, medical fitness facilities, community organizations and colleges.

For 51 years, we have been committed to supporting the health and wellbeing of organizations and their people. With a 94% client satisfaction rate, a 95% client retention rate and an average client tenure of 10 years, we take pride in our lasting partnerships. Today, we have the privilege of caring for more than 1 million participants, empowering them on their personal health journeys.

Parent company Trustmark provides a full spectrum of employee benefits to improve wellbeing through better health and greater financial security. For more information on HealthFitness, visit www.healthfitness.com.

Industry
Arts & Entertainment
Company Size
1,001-5,000 employees
Headquarters
Lake Forest, IL
Year Founded
1975
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