Job Description

Front Desk Receptionist

PRN/OCC, Variable Hours and Shifts

Cumberland Medical Center Overview:

Cumberland Medical Center in Crossville, Tennessee is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Fully accredited by the Joint Commission, Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as comprehensive care including cardiology, orthopedics, maternity, cancer treatment, and wound care. The hospital features emergency and critical care, surgical suites, and specialized programs such as imaging, cardiac rehab, sleep disorder care, and hyperbaric medicine, all in a family-oriented environment focused on exceptional patient care.

Greets, assists and directs all incoming telephone calls, visitors and other customers.

Responsibilities

• Answers telephones, routes callers, takes messages and provides routine information to callers in a courteous and professional manner.
• Greets customers, visitors and/or patients and provides direction. Ascertains the nature of their business; assists visitors and other customers to various locations on the FSW campus when appropriate.
• Responds immediately to requests, inquiries and concerns. If cannot satisfy the member, finds the appropriate person who can.
• Checks each member and guest into the Center. Distributes keys, towels and other equipment as needed. Provides guests with guest registry for signature. Receives payment and rings into register. Retrieves and folds towels on an on-going basis.
• Reviews "staff notes" book daily to keep informed of changes in classes, programs, leagues and special activities scheduled for the day. Posts changes in schedule.
• Knowledgeable of staff members names and the departments they work.
• Uses the established sign-up system to reserve racquetball, squash and tennis times for members, guests and staff.
• Manages program enrollment and money transactions such as guest fees, personal fitness trainer fees, membership dues and tennis lesson fees. Places monies in appropriate accounts.
• Displays a willingness to help at all times especially during peak periods. Cooperates in maintaining cleanliness and safety of front desk.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

None

Licensure Requirement:

None