Reception Responsibilities
* Maintains a warm, welcoming, and aesthetically pleasing atmosphere.
* Welcome each patient with a warm and friendly greeting.
* Provides excellent patient experience from time of check-in to check-out.
* Obtain accurate patient demographic information, patient registration, and insurance information.
* Maintain insurance email box, and transfer information to patient’s record as they are received.
* Secure and post payments for patient visits, including copay, retail products, and cash pay services.
* Answer telephone calls in a timely manner and assist with call center back log to avoid long wait times for patients.
* Create claims for self-pay services and products.
* Schedules patients follow up appointments as needed.
* Assist patients with general questions and provide them with accurate information upon request.
* Accurately receive and deliver messages.
* Accepts and signs for packages as needed.
* Ensure that medical documents are scanned and uploaded to patient’s charts in a timely manner.
* Reconciles payments at the end of day, performs other closing duties, as necessary.
* Performs tasks on the open/close checklist that is provided at each clinic.
* The ability to be flexible with opening and closing schedule to ensure coverage for the front desk.
* Performs other administrative related duties as assigned or requested.
Teamwork and Development
* Demonstrates the ability to be proactive, supportive, and collaborative.
* Share knowledge, promote positivity, and take personal responsibility for your professional development.
* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
* Provide outstanding communication, documentation, education, and care to all patients.
* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
* Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments.
Requirements
* High school diploma or GED
* 1 year of experience in a Medical Office setting a plus
* Strong documentation skills.
* Excellent written and oral communication skills.
* Strong customer service skills.
* Punctuality and adherence to schedule is a must.
* Excellent problem solving and time management skills.
* Excellent telephone skills and etiquette.
* Ability to work at a computer for extended periods of time.
* Ability to thrive in a fast-paced work environment.
* Strong organizational skills and attention to detail
* Ability to handle confidential and sensitive information.
* Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.
At Minnesota Women’s Care, we believe in providing the best preventive care based on each woman's unique needs in order to maintain good health. We believe in finding solutions for conditions that diminish your quality of life – ones that are consistent with each woman's needs and her desired approach to treatment. We believe in finding the right solutions for complex gynecologic and obstetric issues. When surgery is required, we believe in using the most advanced surgical techniques to solve problems for each of our patients – reducing recovery time, eliminating pain and adding to the quality of our patients’ lives.
Pelvic Specialty Care Center
The goal of the Pelvic Specialty Care Center is to restore confidence, dignity, freedom and enjoyment of life to women suffering from conditions of the pelvic floor. The conditions we focus on include urinary incontinence, overactive bladder, cystocele, rectocele, uterine prolapse, fecal incontinence, interstitial cystitis, recurrent urinary tract infections (UTI), pelvic floor dysfunction, pelvic pain and more.
