About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.
Front Desk Receptionist - Full Time
Four Seasons Hotel Seattle
Four Seasons Hotel Seattleis looking for aFront Desk Receptionistwho shares our passion for excellence and is enthusiastic about creating the ultimate service experienceOurFront Desk Receptionistsarea part of a dynamic team thatprovides award-winning service to our guestsThis critical individual welcomes and registers guests to the hotel,establishescredit/payment as well as explains accommodations,demonstratesknowledgeof city attractions and activities, and adds personal recommendations and touches to achievemaximumcustomer satisfaction.This position reports to theFront Officemanagement teamU.S. work authorization isrequiredfor this position
Key Elements of the Job
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
Actively shares with the guestthe exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavernin order tomaximize the guest’s in-house experience.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistscustomers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Ensures recommendations are made based on local knowledge & hotel practices.
Assure that desk collateral and information for restaurants, museums, attractions,mapsand other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) andestablishesclose contacts with vendors in these areasin order toprovide information, ticketing, and reservations for guests.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts latechargesand presents bill to guest. Settles bill accurately through credit card or cash transaction.
Maintainsa balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
Preferred Qualifications and Skills
Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
Works harmoniously and professionally with co-workers and supervisors.
Ability to multi-task in a high-volume environment,utilizinga variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Excellent written and verbal grammar and composition skills.
Benefits Include:
Compensation: $25.24hour
13 Days Paid Time Off + 10 Paid Holidays/year
Medical, Dental, & Vision Insurance
401K Retirement Savings Plan, plus Employer Match Program
Complimentary Room Nights and Discounted Rates
Complimentary Meals in our Employee Cafeteria
Complimentary Uniform Care & Dry Cleaning
Employee Assistance Program
Investment in your Wellbeing
Paid Parental Leave & Short-Term Disability
Life Insurance
Bereavement & Jury Duty Pay
FMLA & WA State Leave
Personal, Medical, & Military Leave options
Tuition reimbursement
Training Programs; Growth & Development Opportunities
Learn more about our property and what it is like to work at Four Seasons by visiting:http://www.fourseasons.com/seattle
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
