Job Description

Level: Entry
Job Location: YWCA Central Massachusetts - Worcester, MA 01608
Position Type: Part TimeEducation
Level: High School
Salary Range: $17.00 - $17.00 Hourly

Travel Percentage: None
Job Shift: Weekends
Job Category: Customer ServiceJob Title: Front Desk Receptionist                                             Department: Front Desk Support
Reports to: Front Desk Coordinator                                          Effective Date: 4/30/26
Schedule: Saturday and Sunday, 2 pm - 10 pm
Job

Summary:
As a receptionist, you will provide coverage to support the overall operations of the Association which promotes the highest quality of customer service for members, participants and the public in a profession/confidential manner.

Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Handles all incoming and outgoing calls, page staff and residents, and accepts and relays accurate and clearly defined messages.
- Greets and directs public to various locations and meetings in the building.
- Provides information to public regarding programs, workshops, membership, parking and other relevant procedures.
- Provides program and membership information to the public, closes sales, and relays all internal communications as necessary via intercom.

QualificationsRequired Skills/Abilities:
- Computer literate, with working knowledge of Microsoft Office products
- Detail-orientated, organized and self-motivated.
- Excellent communication, people and customer service skills
- Ability to prioritize and effectively handle multiple tasks
Education and

Experience:
- High School Diploma or equivalent
- 18 years or older
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.