Job Description

Park Hotel Kenmare is one of Ireland’s most distinguished and exciting luxury destinations. Nestled along the shores of Kenmare Bay, Park Hotel Kenmare offers timeless luxury, warm Irish hospitality, and exceptional personalised service. As a proud member of Relais & Châteaux and holder of two Michelin Keys, the hotel is internationally recognised for its refined elegance, culinary excellence, and commitment to creating unforgettable guest experiences. With a proud heritage dating back to 1897, the hotel blends historic charm with contemporary comfort, welcoming discerning guests from around the world seeking tranquility, authenticity, and understated luxury.

Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time

Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Manage check-ins and check-outs, ensuring accuracy and attention to detail.
• Respond to guest inquiries and requests both in person and via phone or email.
• Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
• Handle guest complaints or concerns promptly and professionally.
• Maintain the cleanliness and organisation of the front desk area.
• Process payments and maintain accurate records of transactions.
• Provide guests with information about hotel amenities, local attractions and services.
• Uphold the hotel's standards of appearance, conduct and confidentiality at all times.

Qualifications

• Proven experience in a front desk or guest service role, preferably in a luxury or five-star setting.
• Proficiency in hotel software systems (e.g., Guestline, Opera, Hotsoft or a similar PMS).
• Exceptional interpersonal and communication skills.
• Fluency in English.
• Impeccable grooming and professional presentation.
• Ability to multitask in a fast-paced, high-pressure environment.
• Degree or diploma in hospitality is a benefit but is not essential.

Additional Information

Work Environment & Benefits:

• Competitive Wage
• Use of our pool/ gym facilities
• Discounted rates at Park Hotel Kenmare
• Discounted rates at other R&C properties
• Complimentary on-site parking
• Excellent training and development