Job Description

Apukka Resort Rovaniemi offers unique accommodations, unforgettable experiences, and delicious flavors to guests from around the world. The mission of Apukka’s hospitable and professional team is to create the perfect setting and ambiance for an unforgettable holiday in Finnish Lapland. At Apukka, new team members are welcomed just as warmly as every guest.

FRONT DESK RECEPTIONIST

Apukka Resort Oy is looking for Front Desk Receptionistsfor the 2026–2027 season.

At Apukka Resort, the Front Desk is the heart of our operations, and its team members play a key role in creating unforgettable guest experiences and driving additional sales. The role includes handling guest check-ins and check-outs, managing and selling Apukka Adventure activity reservations together with our Adventure House department, and maintaining the souvenir shop. You will also resolve issues and find solutions to meet guests' needs. This role involves close daily collaboration with other departments, and you’ll be able to keep things running smoothly even during busy times. We are looking for positive customer service professionals who genuinely care about our guests and work with admirable precision. The role requires strong organizational skills, proactivity, and the ability to work well in a team.

At Apukka, we work with great energy and as a team—without compromising on quality. We offer a friendly, open, and loyal work community. As an employee, you become part of the Apukka family, where you have the opportunity to develop your skills. As a responsible Green Key and Sustainable Travel Finland-certified company, we take care of our guests, staff, society, and the environment. Our service promise, "We welcome every guest as a friend," challenges our team every day.

At Apukka, a leading company in Lapland’s tourism industry, you will have the opportunity to serve international guests. Your work truly matters; you play a key role in shaping each traveler’s experience. If you have a positive attitude and a passion for delivering the best possible service to our guests, you might be the team member we are looking for.

As a member of the Apukka team, you’ll receive:

• A caring work community where you are valued and have the opportunity to develop as a professional in the field

• Interesting work assignments

• A reliable employer

• Competitive pay

• Comprehensive orientation

• Occupational health services

• Employee benefits, including restaurant services and free travel on the Apukka bus

• Workwear

We expect from you:

• Previous experience as a front desk receptionist

• Fluent spoken and written English skills

• A responsible approach to work

• The ability to handle pressure and solve problems effectively

You will stand out if you have:

• Proficiency in one or more of the following languages: French, Italian, Spanish, German, Finnish

• Previous experience with the booking systems we use: MEWS and/or FareHarbor

• A degree in tourism or professional skills gained through work experience

• Previous experience in seasonal work

The position follows the Collective Agreement for Employees in Tourism, Restaurant, and Leisure Services

Duration of employment: 26.10.2026 or by agreement between August - November -28.3.2027

Employment type: Full-time 112,5h / 3 week

Working hours: shift work, evening/public holiday work, weekend work.The role may require working at night.

Salary: 2431,67 - 2689,55 € / month + additional allowances

We’re excited to receive your application! In addition to your contact details, we’d love to hear about your skills, past experience, and what kind of colleague you would be. Please submit your application as soon as possible at careers.apukkaresort.fi! Interviews will begin in June.