Job Description

Healthcare Virtual Assistants Wanted

📍 Onsite position – Mérida, Mexico

➡️ Option to work remotely after 1 year (subject to performance & HIPAA compliance)

Snapscale is hiring Healthcare Virtual Assistants to support established U.S. medical practices.

This is a professional, long-term onsite role focused on patient care and operational excellence. Immediate positions are available for qualified candidates—don’t miss this opportunity for stable employment.

What You’ll Do

• Answer inbound patient calls for doctors’ offices
• Schedule, reschedule, and confirm appointments
• Navigate EMR systems
• Verify insurance benefits (VOB)
• Support prescription refill workflows

Who We’re Looking For

• Experience in a clinic, doctor’s office, or hospital
• Familiarity with medical terminology (medical billing knowledge is a plus)
• Proficient in English (B2 or higher) and Spanish

What We Offer

• Competitive salary based on experience
• Annual performance reviews with salary increase opportunities
• Consistent full-time schedule aligned with U.S. business hours
• Stable onsite role with long-term growth potential
• Future possibility of remote work after one year (must meet HIPAA standards)

Snapscale is redefining the virtual assistant experience. Since 2017, we’ve partnered with U.S.-based companies to deliver high-quality support within a structured, professional environment that emphasizes employee growth and long-term careers.

As we expand into Mexico, we’re seeking individuals who want to play a role in building something impactful—not just occupying a position. With over 400 team members across the U.S., India and the Philippines, you’ll have the backing of a proven global organization while helping shape our newest team in Mérida.

📩 For more information, email: team.mexico@snapscale.org

Requirements

Ideal Candidate

• Minimum of 2 years of experience in a healthcare setting
• Fluency in English and Spanish
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in healthcare management software
• Ability to work effectively in a team-oriented environment
• Strong attention to detail and problem-solving skills