Job Description

Job Location: Los Angeles Office - Woodland Hills, CA 91367
Salary Range: $20.00 - $25.00 Hourly

At The Liberty Company, we believe work should feel meaningful, supportive, and energizing. We’re redefining what it means to build a career in insurance by putting people, purpose, and possibility at the center of everything we do. If you’re looking for a place where collaboration is genuine, growth is encouraged, and your work truly matters, you may have just found your JOB—your Joy of Being.  We offer competitive compensation, a robust benefits package, paid time off, holiday pay, continued education support, and company-sponsored programs to promote stress management and community involvement. If you’re ready to grow with a company that truly invests in its people, you’re in the right place.

Position Summary:
Answers incoming telephone calls, greet clients and visitors, process mail and provide various administrative duties for sales, service and management departments, as necessary.
Front Desk Essential Duties and Responsibilities:
- Ensure a friendly and attentive approach is practiced at all times.
- Answer incoming telephone calls in a clear and professional manner.
- Direct callers to the appropriate agency personnel, voicemail box, or take messages and transfers them to the appropriate person(s).
- Provide clients with appropriate telephone numbers for specific insurance companies to report claims, and/or make payments.
- Greet all Clients and/or visitors when they arrive in the Office and direct them to the appropriate party(s).
- Maintain an environment that projects a professional, polished, and service-oriented image to all Clients/Visitors.
- Maintains a clean and presentable lobby/office area at all times.
Administrative Office Support Duties and Responsibilities:
- Process incoming/outgoing mail and faxes, including mail that must be retrieved from carrier websites.
- Scan documents and utilize the Agency Management System, as necessary, to assist with workload efforts throughout the office.
- Provide Download support by attaching unassigned Policy and Accounting Download Transactions in the Agency Management System.
- Assist with ordering office supplies as needed.
- Prepare/Process ID cards, Certificates of Insurance, and Evidence of Property requests, as requested.
- Research payment and billing issues, and direct cancellations/expirations to the appropriate Account Manager.
- Process claims notices, per Agency Claims procedures.
- Update monthly Expiration and Cancellation reports.
- Participates with all departments/personnel on special projects and other duties as needed.

QualificationsMinimum

Qualifications:
- High school diploma or equivalent.
- 1-2 years of administrative or customer service
- Experience with Microsoft Office, Windows and Internet.
Schedule:
- In office Monday to Friday 8:30am to 5:00pm PT
Promoting Peace of Mind for All
At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.
HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.
We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.
*Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role