Job Description

Position: Front Desk Receptionist

Who we are:

Mediacom Communications Corporation is the 5th largest cable operator in the United States and the leading gigabit broadband provider to smaller markets primarily in the Midwest and Southeast. With a team of over 3,900 dedicated professionals, we are committed to bridging the digital divide between America's major cities and its smaller regions. Through its fiber-rich network, Mediacom offers high-speed data, video, phone, and mobile services to over 3 million households and businesses across 22 states. The company delivers scalable broadband solutions to commercial and public-sector customers of all sizes through Mediacom Business and sells advertising and production services under the OnMedia brand.

At Mediacom, we are passionate about growth and innovation. We offer faster, more reliable internet service, expanded digital and HD TV choices, and advanced home security and phone solutions. As we continue to expand, we strive to remain at the forefront of delivering cutting-edge entertainment, communications, and internet products. This year, we proudly launched our new mobile phone network, further enhancing our commitment to providing innovative and comprehensive services.

To achieve this, Mediacom Communications seeks talented professionals to partner with us to meet these challenges and realize what we can imagine. Take the next step toward a dynamic and rewarding career with Mediacom Communications. Learn more about us at mediacomcable.com

The Receptionist is responsible for managing the front desk, greeting visitors, answering phone calls, and providing general administrative information and support to ensure the Corporate Office runs efficiently.

Company Benefits:

At Mediacom, we believe that your success is our success, providing you the Power to Succeed in your career. That's why we offer a comprehensive benefits package designed to support and enhance both your personal and professional life. You'll find many advantages to joining the Mediacom team such as:

• Comprehensive Health Coverage: Including health, vision, and dental insurance to keep you and your family healthy.
• Education Enrichment: Up to $5,000 per year for professional development and educational advancement.
• 401(k) Retirement Plan: With a generous company match to help you plan for your future.
• Paid Time Off: Including vacation, holidays, and flexible paid time off to ensure work-life balance.
• Employee Discounts: Enjoy discounts on Mediacom services where available, or receive a reimbursement for internet/cable services in areas where Mediacom isn’t offered.
• Ongoing Training and Professional Development: To help you grow in your career and achieve your professional goals.
• And Much More: Additional benefits and perks!

Join the Mediacom team and experience how we’re committed to your career growth and overall well-being.

Position Responsibilities:

• Answer incoming calls promptly and professionally.
• Screen and direct calls and inquiries to the appropriate person, staff, or department.
• Assist in placing outgoing calls and intra-system calls.
• Provide routine information to callers and visitors.
• Record and transmit messages when necessary and ensure timely follow-up.
• Greet and direct visitors to proper personnel.
• Ensure all visitors sign in, maintain a visitor log for security purposes as well as maintain visitor management system.
• May perform routine clerical work, including typing various correspondence.
• Monitor office email as needed.
• Perform related work as required.

Position Requirements:

• High school diploma or GED required.
• Additional qualifications in office administration or customer service is a plus.
• General knowledge of simple administrative office routines and use of office equipment.
• Ability to interact professionally with the public on the telephone, or in personal contact.
• Excellent interpersonal and communications skills.
• Ability to work cohesively with security team and administrative associate team.
• Ability to sit in one location for extended periods of time.
• Strong organizational abilities and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks and prioritize as needed.
• Professional demeanor and appearance.

Disclaimer: The salary range for this position is $17.00 - $19.00 When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

Our Awards: Mediacom is proud to have received the following recognitions: 2024, 2023, 2022, and 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

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