Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Guest Services Representative for the Delta Hotels by Marriott in Fargo, ND.

**Part-Time: 16-24 hours per week**

**Shift: PM - 3pm-11pm**

**Pay: $16-$18/hr**

Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day, we encourage you to apply!

As the Guest Services Representative, you will engage with arriving, departing, and in-house guests in a professional and courteous manner by providing accurate and timely information and services. You will respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Your warm, knowledgeable service and helpful guidance will assure guests that they have made the right choice in staying with us.

The Ideal Candidate Will Have:

• Minimum of two years of experience in guest services, front desk, or related professional area.
• Experience delivering exceptional customer service to both guests and team members.
• Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Excel skills
• Prior exposure to hospitality software; experience with Opera software is a plus
• A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for
• A collaborative spirit and enjoyment of teamwork
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage
• Possess a valid driver's license and clean driving record

As a Guest Services Representative, Your Responsibilities Will Include:

• Ensuring compliance with service and productivity standards to achieve optimal guest satisfaction.
• Greeting and welcoming guests upon arrival.
• Assist with the check-in and check-out processes for guests, as well as any related guest service activities.
• Promoting “Marriott Bonvoy” guest program and providing recognition and benefits to all current members.
• Addressing and resolving all guest complaints in a timely manner, following company guidelines.
• Managing room reservations, Front Office systems, and inventory of supplies.
• Up-selling rooms where possible to maximize hotel revenue.
• Answering telephone promptly and properly while being polite, courteous, and friendly.
• Perform room inspections, which may require bending, stooping, reaching overhead, and moving throughout guest floors.
• Operating or assisting with Shuttle or Transportation Service in a timely and courteous manner
• Performing all duties with a positive attitude focused on hospitality.
• Carry out other duties as requested, including special requests from guests.

Hotel Equities is committed to providing the best for our guests, and it all starts with offering the best for our employees. That’s why we provide a competitive compensation and benefits package for our team members who work 30 or more hours per week, which includes:

Overview of our Amazing Benefits:

• Medical, Dental, and Vision Insurance
• Vacation and Holiday Pay
• Same-Day Pay Available
• Employee Assistance Programs
• Opportunities for Career Growth and Manager Training Programs
• Reduced Room Rates Across Our Portfolio
• Third-Party Perks (such as Movie Tickets, Attractions, and More)
• 401(k) Plan with Company Match
• Employee Discounts
• Flexible Scheduling Options
• Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)