Job Description

JOB SUMMARY

The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and checks in all members and guests; creates the “First Impression.”
• Sells all products and services, handling cash/debit/credit transactions daily
• Take prospective members on a facility tour and maximize membership/personal training sales.
• Liaison between members and Membership Office: Including prospects and current members
• Schedules for both Personal Training and Massage [if applicable] Offices
• Answers and directs all incoming phone calls
• Fields all member complaints and concerns
• Handle membership payments, cancellations and freezes
• Diligently performs Opening and Closing Procedures (Cash-outs) for the club if assigned those shifts.
• Responsible for keeping both Check-In Desk and Shake Station clean, neat, and orderly
• Keep towels washed, dried and folded
• Attends monthly departmental meetings
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Organizational skills
• Strong attention to detail
• Ability to multi-task
• An understanding of health club operations
• Must be a team player, willing to cover or trade shifts when necessary
• Must be able to work days, evenings, overnights and weekends as necessary

SUPERVISION:

• The Manager will give supervision and training

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• High School Diploma or GED.
• Prior experience in customer service and sales is a requirement.
• Experience in a health club or the hospitability industry is preferred
• CPR, First Aid, and AED certifications would be an asset

WORKING CONDITIONS

• Front desk personnel work shifts that include late evenings, weekends and holidays
• May be required to clear up weight area, which will include lifting heavy weights (up to 45pounds)

It involves standing for most of the working hours.