Job Description

About the Role

Village Roadshow (a member of Antenna Group) is a leading entertainment brand, best known for its cinemas, delivering an unparalleled movie-going experience to over 3 million viewers annually. As we continue to grow, we are looking for a Front Desk Officer for our first inhouse Trampoline Park to strengthen our team! If you enjoy welcoming people, solving questions with a smile, and working in a lively, fast-paced environment, this is the role for you.

Purpose of the Role

The Front Desk Officer is the visitors' first point of contact with the park. They are responsible for welcoming, informing, and smoothly checking in visitors, ensuring a positive first impression and the efficient operation of the cash desk.

Responsibilities and Duties

Reception & Guest Service

• Welcome guests with courtesy and professionalism.
• Provide information on the park's services, packages, and offers.
• Handle guest inquiries and complaints in a calm and effective manner.

Cash Desk & Sales

• Issue tickets and manage payments through the POS system.
• Sell memberships and packages — actively highlighting the benefits of each option.
• Manage bookings for birthday parties and group visits.
• Maintain accuracy in transactions and in cash desk closing.

Administrative Support

• Update visitor records and maintain attendance statistics.
• Communicate with the Shift Supervisor regarding any issues or needs.
• Participate in the park's opening and closing procedures.

Requirements

• High school diploma. Studies in Tourism, Hospitality, or a related field are an additional asset.

• Experience in cash handling, customer service, or retail is an advantage.
• Basic computer knowledge and familiarity with POS systems.
• Strong people orientation and excellent communication skills.
• Flexibility to work a rotating schedule (afternoons, weekends, holidays).
• Reliability, initiative, and team spirit.
• Excellent knowledge of the Greek language; knowledge of English is an additional asset.
• High ethical standards, in line with the company's values.

Benefits

• Health & Life Insurance
• Exclusive discounts and special privileges across an extensive network of partner businesses.
• A friendly, fun and challenging workplace where no two days are the same
• Opportunities for personal and career growth in an exciting industry

Why Work at Village Roadshow:

At Village Roadshow, we don’t just show movies — we create experiences Our team is dynamic, collaborative, and passionate about giving every guest a memorable cinema visit. If you’re looking for a role where you can grow, have fun, and make a real impact, your seat is waiting!

We celebrate diversity and welcome applicants from all backgrounds, ages, genders, and identities.

Ready to roll the credits on your next adventure? Apply now and join the Village Roadshow team!

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

The selected candidates will be invited to attend an initial interview and be informed about further steps. Please note that obtaining references might be part of the selection process.

All applications are considered as strictly confidential.