JOB OBJECTIVE(S)

§
E
nsuring seamless operations at the reception area while
providing a welcoming and professional environment for visitors and staff

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Fostering
positive interactions and exceeding customer expectations.

DUTIES &
RESPONSIBILITIES

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Responsible for the
effective day to day administrative/clerical services to ensure smooth
running of the office activities.

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Fostering
positive interactions with guests

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Collate
weekly reports

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Ensure
proper filling of visitors form

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Ensure
proper registering of incoming mails and dispacth to appropriate department.

§
Provide
assistance to ESS team on need basis.

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Monitor
and ensure prompt response to email enquiries (
info@totaldatalimited.com
,
documentation@totaldatalimited.com
)

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Answer all incoming calls and redirect them or keep
messages.

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Schedule and communicate meetings.

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Maintain the security of all
information entrusted to you.

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Any other duties as assigned

KEY PERFORMANCE INDICATORS

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Revenue Growth

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Cost Reduction

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Audit Defect Rate Compliance

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Turn around time, Issue Resolution & Quality Rate

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Adherence to Policies, Procedures & Processes

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Strategic initiatives

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Management of birthday schedule

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Meeting & Appointment Scheduling

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Customer satisfaction levels

Requirements

Education

§
Minimum Education:
First Degree

Experience

N.A

KEY COMPETENCY
REQUIREMENTS

Knowledge

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Industry knowledge

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HR
policies and procedures

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Project
Management

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Systems
Implementation

Skill/Competencies

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Excellent knowledge of MS Office (especially Excel
and Word)

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Excellent Communications
skills (written and oral) with strong business and customer focus

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Customer service orientation

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Attention to details

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Phone etiquette

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Good organizational and multi-tasking abilities

Benefits